Northwest Protection Multi-Year Accessibility Plan

Statement of Commitment: Message from James McBean, COO.

At Northwest Protection Services Ltd., we strive to provide equal accessibility to all employees to provide a safe and comfortable work environment. We aim to meet the needs of its employees and customers with disabilities and are working hard to remove and prevent barriers to accessibility. Northwest Protection is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. 

James McBean
Chief Operations Officer
Northwest Protection Services Ltd

I. Past Achievements to Remove Accessibility Barriers

Below outlines a summary of the accessibility initiatives Northwest Protection Services Ltd. have completed:

Customer Service

  • Remained in compliance under the Customer Service Standard
  • Customers and employees may leave feedback on our website or direct contact via telephone

Information and Communication

  • All documents are available in electronic format for easy accessibility for screen readers

Employment 

Northwest Protection Services Ltd. is committed to providing a workplace environment with inclusive and accessible employment practices, and will accommodate people with disabilities throughout the recruitment and onboarding process.

  • Job interviews may be done remotely or in-person 
  • Documents such as job applications can be completed online or mailed to the office
  • Scanned copies of documents are also accepted 
  • Mail Paychecks to residences, upon request
  • Mail uniforms and other security related equipment or documents to residence, upon request

Procurement 

  • Safety Ambassadors Program outreach at Toronto Youth Job Fair 2015
    • Providing jobs for youth in at-risk communities to work at the biggest entertainment events in North America 
  • Mohawk University and Humber College Outreach to Police Foundations students

II. Strategies and Action

STRATEGIES AND ACTIONS OVERVIEW

ACTIONSRESOURCESRESPONSIBILITYCOMPLETION DATE
Monthly Accessibility MeetingsOngoingHR DepartmentEffective June 2021
Large Font on Website and Microsoft Word downloadable file1-2 WeeksIT Department July 2021
Audible Website6 MonthsIT, Customer Service Dept. December 2021
Electronic Cheque Payments1 YearIT Department, Payroll Dept.June 2022
Mental Health and De-escalation Training 1.5-2 YearsHR, Hiring ManagerBy June 2022 
Online Employee OutreachOngoingCOO, Senior Manager, Hiring ManagerEffective June 2021

Customer Service

  • Northwest Protection Services Ltd. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
    • We will implement an electronic delivery solution for paycheques. This will cut out the need to travel to the office or be at a disadvantage by waiting an extra 5-7 business days for your cheque to be delivered directly to your house; all employees will receive their pay at the same time

Information and Communication

Northwest Protection Services Ltd. is committed to making our information and communications accessible to people with disabilities.

  • We will have an audible accessibility option on our website
  • Another current option would be to contact the Northwest Protection Services Ltd. office and one of our administrative staff will be happy to assist

Employment 

Northwest Protection Services Ltd. is committed to fair and accessible employment practices.

  • More online recruitment presence using Indeed.com and Monster.ca
  • Online Hiring Portal for quick and easy job applications. Job candidates may also call the NWPS office at (416) 787-1448 to have an office administrator assist in creating their online Employee profile and Application over the phone 

Training 

Northwest Protection Services Ltd. is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

  • All of our staff supervisors, on-site and in the office will also be trained on how to deliver instructions to staff with mental disorders and anxiety disorders. This will include:
  • How to provide clear and concise instructions to the security guard that works under their supervision
  • One-on-one instructions, upon request
  • Written instructions, upon request
  • Have staff anonymously disclose their disabilities to their supervisor and ask for assistance if required while at the job site
  • Security guards may also disclose their disabilities to management staff to allow for a smoother on-site work experience for them prior to their shift

For More Information

For more information on this accessibility plan, please contact Christine Byrd by email christinebyrd@northwestprotection.ca 

Standard and accessible formats of this document are free on request.